Every Contact Counts
Learning Objectives
Synopsis: A woman with disabilities needs an appointment for routine
gynecological care at the medical center in her new community. At
every step of the way she faces challenges that are not typically
issues for patients who are able-bodied. She writes a letter of complaint
asking for changes in policies and procedures to improve her access
and care.
Goal: Advocate through policy and practice
for individuals with disabilities within the hospital setting.
Learning objectives: By the conclusion of this
session, the participants will be able to
- Generate ideas to make
the initial contact with the hospital
efficient and effective for individuals with disabilities
- Identify
personal beliefs or attitudes that influence behavior
toward individuals with disabilities
- Discuss the options
for transportation to the hospital or medical center
- Describe
patient- and family-centered practices that are respectful
of individuals with disabilities
- Create policies or procedures at
the hospital to address problem-areas faced by individuals
with disabilities.
- Suggested participants:
- Health care clinicians
- Social workers
- Health care administrators
- Human resources professionals
- Patient representatives
Recommended time: 2 hour