Welcome to the
"Every Contact Counts"

The Every Contact Counts program is a customer service training piece focused primarily on improving the quality of care for patients with disabilities. Using the Problem Based Learing approach, it is respectful of the expertise of participants and fosters a strong personal connection to the resulting suggestions and lessons.

The program is designed to raise disability awareness for medical professionals, especially front line employees (those dealing with the public face-to-face on a daily basis.) Other targeted employees are: Health care clinicians, Social workers, Health care administrators, Human resources professionals and Patient representatives. The goal of the session is to advocate through policy and practice for individuals with disabilities within the hospital setting .

The program has been presented hospitals, doctor's offices, insurance providers and others. These facilities range from members of small and large healthcare systems to independent offices and facilities.

We would love to bring the program to your facilitiy, please contact us about scheduling an Every Contact Counts presentation.

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